Business Analyst Customer Engagement – AIDA2.0 

About this role

This is what we offer you Gross monthly salary between € 5.030 and € 7.183 (scale 09). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance between home and office work (possible for most roles) A pension, for which you can set the maximum amount of your personal contribution View all our benefits. Job Title Business Analyst Customer Engagement – AIDA2.0 Job Description Business Analyst Customer Engagement – AIDA2.0 At AIDA 2.0 we connect customers, their needs, and business decisions. As area Customer Engagement within tribe Digital Customer Interactions, we focus on delivering the best possible communication and digital experience for every customer. Our mission is to truly understand our customers: helping them achieve their goals, providing the best possible experience, and proactively introducing relevant ideas and products they may not yet have discovered. You & your job As a Business Analyst within Customer Engagement, you play a central role in bridging business needs and technical solutions. You translate customer and business requirements into scalable digital solutions and support strategic decision-making across the organization. You work closely with architects, engineers, Product Owners, and other stakeholders to ensure alignment between customer value, technical feasibility, and long-term strategy. You are analytical, structured, and able to navigate complex challenges with confidence and clarity. In consultation within the team and cross-functional stakeholders you translate business requirements into high level analyses, designs and (big) data products that are in line with the chosen IT architecture You are the sparring partner for Solution Architects, Data Engineers, Product Owners and other stakeholders You collaborate, challenge and support the Product Owner in their decision making Together with the Product Owner, Solution Architect and Engineers within your squad you contribute to the long-term strategic. Examples from practice Facilitate cross-function workshops/streams to align Business, Legal, Design, Marketing and Tech on new digital initiatives to increase reachable base. Build and analyse dashboards to get insights into customer data, identify opportunities for improvement and convince stakeholders on the proposed direction Be the link between Business and Tech for the implementation of a platform for managing consent and preference data of Rabobank customers Take ownership in designing and experimenting initiatives to improve the engagement of Rabobank customers in the app Facts & figures 36 hours per week Almost 44.000 Rabobank colleagues around the globe More than 140 colleagues in your Area Customer Engagement 1 Squad, consisting of a Product Owner, Scrum Master, 5 Engineers and a Solution Architect Together we achieve more than alone We believe in the power of differences. It is precisely by combining people’s differences that we become an even better bank. We are curious about what you add to our team of Global Data & Analytics Platform. ‘We openly share perspectives, learn from mistakes and work together to deliver solutions that really make a difference for the organisation.’ The people of Onboarding & Support design, build and maintain solutions that enable frictionless access to Rabobank’s data platforms. Collaboration is our approach; as one data‑minded, solution‑oriented team within Rabobank. We continuously improve our way of working and value openness, ownership and learning together. Work on yourself and the world around you at the same time For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: “At Rabobank, you work on yourself and the world around you at the same time.” You will see this reflected in your personal development budget, our hybrid working environment and a healthy work‑life balance. Why everyone is welcome at Rabobank At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We strive for diversity in knowledge, skills, experience, gender, background and culture, and offer everyone the freedom to be themselves. You & your talent Customer focus, collaboration, attention to detail, innovation, self-development and open communication are indispensable for this position of Business Analyst. On top of that, it is important that you recognize yourself in the checklist below: Bachelor/Master thinking level You have at least 3-6 years of experience as a Business Analyst of which at least 3 years of experience working with Data, Backend and Frontend solutions Working in a highly competitive technical environment and understand how software is built Team player with helicopter view and can zoom in and zoom out Ability to bring clarity and structure in complex (technical) situations Good communicator and not afraid to challenge stakeholders Capable of working in a multi-cultural team and environment Business English is mandatory, Dutch speaking is required Some additions you might have, which are a pre Experience with Azure DevOps Experience with OneTrust Knowledge of the Banking Domain, financial products and business processes You & the application process • Questions about working at Rabobank and the process? Drenthel, (Raphaël), IT Recruiter via Raphael.Drenthel@rabobank.nl (we only accept applications via our portal. CV's sent directly to this e-mail address will not be considered) • If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it. • Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen. • A reliability check is part of the procedure. • We respect your privacy.

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